In 2008 one of MAKE Corporation’s clients for whom we successfully provide staffing services, asked us to bid on one of their outsourced projects. We won that bid and began our managed services offering known as MAKE Adaptive Solutions (MAS). Since 2008 we have successfully managed and staffed business functions and entire business units. We have found the keys to success in managed services lie in executing strict disciplines and methodologies combined with strong communication vehicles.

Delivering best in class services solutions requires the orchestration of many interrelated processes. MAKE Corporation combines PMO and TechServe Alliance best practices with a service centric culture to deliver high quality managed services to your business. Solutions must be adaptive in order to respond and align to changing business strategies. Our experience has demonstrated that applying MAKE’s Adaptive Solutions (MAS) methodology to unique customer requirements affords maximum flexibility for our customers without compromising the necessary disciplines for success.

MAKE Adaptive Solutions (MAS) offerings include:

• Monthly Managed Services
• Milestone and Deliverables Services
• Time and Materials Services

• Establish and Define Scope
• Services and Deliverables Definitions
• Performance Standards
  •  SLAs
  •  Response Time
  •  Knowledge Transfer
  •  Warranties
• Risk Mitigation Process
• Reporting Requirements
• Solutions Services Financial Arrangements
• Monthly
• Milestone and Deliverables
• Time and Materials
• Assumptions
• Change Control
• Termination
• Contracts

Adaptive Solutions Promise
We pledge to adapt the MAS services model to meet the solutions your company requires.

MAKE Corporation was identified as the Corporation to outsource all Service Center and Hardware Lifecycle related functions for no less than three (3) years. Client is a global leader in delivering innovative investment management, asset and fund administration, fiduciary and banking solutions to corporations, institutions and affluent individuals.

MAKE Corporation is responsible for all hiring and management of the following job titles as it relates to the Statement of Work: Project Manager, Service Center Technician, and Lifecycle Technician.

• Service Level Agreement compliance
• Management of Service Center and Lifecycle Technicians
• Two separate locations in Chicago that have both technicians
• Reporting; both custom and client specific
• Status Updates

• Full Time dedicated resources to both Service Centers
• Complete all requested tasks in Remedy prior to request date
• Average of 105 tasks per week per technician
• Image/Reimage desktops/laptops for new or existing employees
• Inventory Control
• Asset Management

• Full time dedicated resources to both Service Center locations.
• Also responsible for 9 affiliate locations around the Chicago land area.
• Replace Desktops and Laptops that are 4 years old
• Image machine, deliver and setup for end user
• 2009 – replaced 980 machines
• Estimated 2010 – 2300 machines will be replaced.

MAKE Corporation built an alternative solution to an existing program that would allow data to be entered in manually if automated system runs prior to all customer data being entered.

• Milestone based
• Managed with MAKE Corporation’s MAS Methodology
• Incorporated client’s best practices

MAKE Corporation’s Responsibilities:

• Create detailed design and code
• Prepare unit test plan and test cases
• Perform unit testing of the application and prepare unit test log
• Provide support for system testing, performance, and UAT testing

Project 3 (Milestone and Deliverables Solution): MAKE Corporation built an application in C# & Oracle

• Milestone based
• Managed by MAKE Corporation’s MAS Methodology
• Used Client’s best practices

MAKE Corporation’s responsibilities:

• Perform peer review of the detailed design, code, and unit test cases
• Prepare unit test plan and test cases based on the use cases
• Perform unit testing of the application and prepare unit test log
• Provide support for system testing, performance, and UAT testing

Project 4 (Time and Materials Service Solution): MAKE Corporation is providing Project Management to a federally mandated project with MAS Methodology

• Time and Material based
• Managed by Client’s PMO office

MAKE Corporation’s responsibilities:

• Prepare, maintain, and report progress and status of the overall integrated project plan
• Prepare, maintain and provide Credit Policy and Finance Business Partners comprehensive resource planning estimates for upcoming tasks
• Report monthly the IT project deliverable progress
• Collaboratively work with Business Partners, program/project management resources to develop a detailed effort based on project plan estimates
• Maintain program deliverable documentation and artifact library